Return and Refund Policy
Last Updated: 2026
- General Return Eligibility and Timeframe
In accordance with Google Merchant Center’s standard return requirements, we accept return and refund requests for most products within 30 calendar days of the customer receiving the item. Return requests submitted after this 30-day period will not be approved. Customers must initiate the return process within the valid return period to qualify for a refund or exchange.
This 30-day return policy applies to all eligible standard items, excluding the special product categories listed in Section 6 below. - Product Return Conditions
To qualify for a full refund or exchange, all returned items must meet the following conditions:
- Unused, unwashed, undamaged, and in brand-new, original condition
- All original packaging, hangtags, labels, accessories, and manuals must be intact and included
- No signs of wear, scratches, stains, modifications, or misuse
- Determined to be in a resalable condition upon our inspection
Items failing to meet the above conditions will be rejected for return.
- Responsibility for Return Shipping Costs
We will cover return shipping costs and provide a full refund for product defects, incorrect shipments, or shipping errors caused by us. Customers must provide valid photographic or video evidence of the defect or order error to be approved for a free return. - Refund Processing Time and Method
Refunds will be processed within 3 to 10 business days after we receive and successfully inspect the returned item. The actual time it takes for funds to appear in your account depends on your payment service provider, bank processing speeds, and card issuer policies.
All refunds will be issued via the original payment method used for the transaction. Cash refunds or refunds via third-party channels are not supported.
Return Processing Fee: We do not charge any return processing fees for eligible, valid returns. 5. Return Process
All return requests must follow the official procedure outlined below; unauthorized returns will not be accepted: - Contact our customer support team to submit a return request within the 30-day return period.
- Provide the order number, purchase date, product details, and reason for the return.
- Await formal approval and authorized return shipping instructions.
- Securely pack the item in its original packaging and ship it to the designated return address.
- Provide the return tracking number to our support team for verification.
- Non-returnable and Final Sale Items
- Personalized or custom-made items
- Clearance or discounted “final sale” items
- Items damaged due to customer misuse, incorrect installation, or human error
- Returns missing original packaging or accessories, or items that are already damaged
- Defective Items and Warranty Returns
Customers may request a return, exchange, or free replacement for products with quality defects covered by the warranty. If a quality issue is confirmed, we will cover the return shipping costs and issue a full refund. Proof of the defect is required for all such claims.